Contact us

The Luxury Bed Company HQ, Ward Court, Faverdale West, Faverdale, Darlington, DL3 0PS

Monday – 9:00am – 5:00pm
Tuesday – 9:00am – 5:00pm
Wednesday – 9:00am – 5:00pm
Thursday – 9:00am – 5:00pm
Friday – 9:00am – 5:00pm
Saturday – 10:00am – 4:00pm
Sunday – Closed

Please note, hours may vary on bank holidays

For more information on our delivery service please click here

The fabric samples will take 7-10 working days with normal postal service.

Yes. Please contact us before you place your order to discuss your requirements.

If you have already placed your order then please fill out the general enquiry form as soon as possible as changes to orders need to be requested before your bed is manufactured. 

Please use the contact form and select existing customer enquiry from the contact form drop down. 

Of course! We’re able to hold your order for up to 6 months free of charge.

Please leave your request for the order to be held in the notes section upon checkout so we can arrange this for you.

We can’t guarantee we will be able to deliver on your specified date, however we will always do our best to accommodate you. 

Yes, we also ship to the USA. Order here.

For UK shipping, please see our post code checker for excluded areas.

We have teamed up with Klarna to allow you to pay your way!

– Pay in full
– Pay in 30 days
– Pay in 3 installments

Please note that the options Klarna offers are up to their discretion, this will depend on Klarna and yourself.

The Luxury Bed Company does not control this offering.

This is available online only.

Klarna customer support: 02030050833

Use the contact form on this page and select change delivery address from the contact form drop down. You will need to provide proof of your billing address. 

All of our item can be cleaned using branded high street cleaners, please follow their instructions and take care.

In the event of a refund you will always be contacted via email to confirm that the action has been processed. From the date of the email received the funds should then appear back into the account of the card used to purchase within 7-10 working days. Please be aware this can vary depending on your card provider.