Terms and Conditions of Use
This website is operated by The Luxury Furniture Company, Company Number: 10784619 (referred to as us or we). Company address: The Luxury Bed Company HQ, Suite 6-15, The Offices, Lakeland estate, Faverdale Industrial Estate, Darlington, DL3 0PX. Contact number: 01325 633379
As a user of this website (also referred to as the buyer) you acknowledge that any use, including any transactions that you make, is subject to our terms and conditions.
- When ordering with theluxurybedcompany.com you consent to us sending you special offers & promotions by email.
- The contract between us and the buyer shall be on these terms to the exclusion of all other terms and conditions.
The following terms govern the use of one or more of the following websites by you: theluxurybedcompany.com. Terms which are specific to the use of this site are set out at the end of these terms and comprise part of them and are incorporated into them.
The information contained in this Site, including but not limited to the rules that govern the use of the Site, may be subject to change. Your use of the Site following any such change constitutes your agreement to follow and be bound by the rules, as changed. Your confirmation of acceptance will be sought in respect of any changes which substantially affect your position under these terms.
All Site design, text, graphics, and the selection and arrangement thereof are The Luxury Bed Company, all rights reserved, or in the case of product material, all text and graphics are Copyright protected by the original owner, all rights reserved. Permission is granted to you to copy electronically and to print in hard copy portions of this Site for the sole purpose of using this Site as an information resource (or of ordering goods or services and using this site as a shopping resource). Any other use of materials on this Site-including reproduction for purposes other than noted above, modification, distribution, or reproduction-without the prior written permission of The Luxury Bed Company is strictly prohibited.
If we accept your order, we will send you a confirmation of this by email. The receipt of an email order confirmation by you constitutes our acceptance of an order and the conclusion of a contract between us to sell the goods you have ordered, subject to these terms. Whereas, following such acceptance, The Luxury Bed Company will always seek to meet the requirements of your order, there may be circumstances following confirmation where we are unable to ship products due to unavailability (of which we were not aware at the time of confirmation of the order) . If that is the case, we will notify you as soon as possible and will refund the money for the unavailable products back onto your card or into your account. If the payment process has not begun at that time, the money for such products will not be taken out of your account or from your card. The Luxury Bed Company’s acceptance is therefore subject to the availability of products following the receipt of the confirmation email by you. Equally, while The Luxury Bed Company endeavours not to make any errors on its website and to ensure that its descriptions, details and dimensions of its products, its prices and other information about The Luxury Bed Company or its products, are accurate and up to date, errors can occur. If we identify an error that materially impacts your confirmed order, we will notify you as soon as possible and will provide you with the option of cancelling your order in full or the part(s) of your order affected by the misinformation. If you make such a cancellation, the money for the cancelled part of your order will be refunded to your account (or will not be taken at all if the payment process has not begun at that time). Prices and availability of products on the Site are subject to change without notice. Errors will be corrected when discovered, and The Luxury Bed Company reserves the right to revoke any stated offer and to correct any errors, inaccuracies, or omissions (including after an order has been submitted).
The Luxury Bed Company reserves the right to cancel an order at any time time until the order has been delivered, for any reason, and refund the customer in full.
Any alterations made to orders may incur a charge of £99
Discount Codes are restricted to one per customer, per order. Any order that attempts to combine coupon codes in order to gain a greater discount will be cancelled and refunded. Discount codes are solely at the discretion of The Luxury Bed Company and we reserve the right to withdraw any special offer or coupon code at any time.
Any discount does not apply to any additional extras or upgrades ordered after you have placed your initial order.
Delivery costs are non refundable for any reason. While we will do our best to accommodate any delivery requirements and dates, The Luxury Bed Company cannot guarantee that these requests or requirements will be met. Special requirements and any delivery restrictions should be stated at the checkout in the notes section or you should inform a member of staff at The Luxury Bed Company as soon as you place your order. In the unlikely event of damage being caused to your property by the delivery team, The Luxury Bed Company will not accept responsibility for any damages or expenses.
We shall not be liable for any loss, economic or loss of profit or otherwise, arising directly or indirectly from any delay in the delivery of the goods.
Please note that adverse weather conditions may delay your delivery.
If you miss your delivery date/time for any reason and we are forced to rearrange delivery there may be a charge of £79 to cover the cost.
Installation of the bed is free of charge however if you, the customer, refuse this service you must check the bed yourself for any damages or faults at the time of delivery before signing the Delivery Note. The Luxury Bed Company cannot accept responsibility for any damages reported after the delivery team has left.
We will require one weeks notice to rearrange a planned delivery.
48 hours after placing your order you will be charged 30% of your order total as a restocking fee if you cancel your order.
Cancellation and Returns
Should you change your mind about your purchase we have a 48 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel.
Each item is considered a specialist, made to order item and therefore is a non-returnable item. Once the 48 hour cooling off period has been exceeded you will not be able to cancel your order or return your item. This does not affect your statutory rights.
In extraordinary circumstances, If you are not happy with your purchase and wish to return your item once delivered it may be possible at managers discretion to exchange the item to the value, however this will incur a £150 handling fee to cover delivery and installation charges, we reserve the right to withdraw this offer, it is at managers discretion.
If you choose to initiate a return without providing a specific reason, please ensure that the items are returned in their original packaging and remain unused. Kindly note that you will be held responsible for any associated charges pertaining to the return courier or postage.
We comply with all the statutory requirements of the data protection act 1998 as well with general data protection regulations and all your personal information is confidential and secure. Your information will never be shared or sold to any third party company.
With all of our products you will also secure a free one years manufacturers warranty. This warranty starts from the day that you sign for your delivery. However, some exclusions do apply. If you disassemble the bed for any reason or move the bed to a different property your warranty will be void.