Contact Us
Please fill out the contact form on this page and someone will get back in touch with you as soon as possible. Please choose the correct form to ensure your enquiry is submitted to the correct team.
Frequently Asked Questions
Monday – 9:00am – 6:00pm
Tuesday – 9:00am – 6:00pm
Wednesday – 9:00am – 6:00pm
Thursday – 9:00am – 6:00pm
Friday – 9:00am – 6:00pm
Saturday – 10:00am – 4:00pm
Sunday – Closed
Please note hours may vary on bank holidays
Our first ever showroom is now open for visitors!
The Luxury Bed Company HQ, Ward Court, Faverdale West, Faverdale, Darlington, DL3 0PS
Monday – 9:00am – 5:00pm
Tuesday – 9:00am – 5:00pm
Wednesday – 9:00am – 5:00pm
Thursday – 9:00am – 5:00pm
Friday – 9:00am – 5:00pm
Saturday – 10:00am – 4:00pm
Sunday – Closed
For more information on our delivery service please click here
A member of staff will contact you to arrange a suitable delivery date and time. If you wish to find out more please use the contact form and select the delivery enquiry from the department drop down selection.
Please see the below link to purchase fabric samples
The fabric samples will take 7-10 working days with normal postal service.
Yes. Please contact us before you place your order to discuss your requirements.
If you have already placed your order then please fill out the general enquiry form as soon as possible as changes to orders need to be requested before your bed is manufactured.
Please use the contact form and select existing customer enquiry from the department drop down.
Of course! We’re able to hold your order for up to 6 months free of charge, if you need us to hold your order for longer this would incur a fee of £80.00
Please leave your request for the order to be held in the notes section upon checkout so we can arrange this for you.
Please allow us at least 4-6 weeks notice prior to your preferred delivery date, we can’t guarantee we will be able to deliver on your specified date, however we will always do our best to accommodate you.
We only ship to main land UK please see our post code checker for exclusion zones
We have teamed up with Klarna to allow you to pay your way!
– Pay in full
– Pay in 30 days
– Pay in 3 installments
Please note that the options Klarna offers are up to their discretion, this will depend on Klarna and yourself.
The Luxury bed company does not control this offering, this is available online only.
Klarna customer support: 02030050833
Use the contact form on this page and select change delivery address from the department drop down. You will need to provide proof of your billing address.
The assembly service is a free of charge service we provide as a good will gesture for our customers
All of our item can be cleaned using branded high street cleaners, please follow their instructions and take care.
In the event of a refund you will always be contacted via email to confirm that the action has been processed. From the date of the email received the funds should then appear back into the account of the card used to purchase within 7-10 working days. Please be aware this can vary depending on your card provider.
