Should you change your mind about your purchase we have a 48 hour cooling off period in which you can cancel your order, we will need written or verbal communication from yourself ‘customer’ within this time period in order to cancel.
Each item is considered a specialist, made to order item, and therefore is a non-returnable item. Once the 48 hour cooling off period has been exceeded you will not be able to cancel your order or return your item. If you wish to cancel after 48 hours you will be subject to a 30% (of your order value) restocking fee.
In extraordinary circumstances, If you are not happy with your purchase and wish to return your item once delivered it may be possible at managers discretion to exchange the item to the value, however, this will incur a £150 handling fee to cover delivery and installation charges, we reserve the right to withdraw this offer, it is at the manager’s discretion.
Mattresses are delivered in a sealed hygiene bag, once the seal is broken you are no longer able to return or exchange your mattress.
In the event that a fault is discovered on your mattress, this would then come under the one-year manufacturer’s warranty, which commences the date you sign for your delivery.
If you choose to initiate a return without providing a specific reason, please ensure that the items are returned in their original packaging and remain unused. Kindly note that you will be held responsible for any associated charges pertaining to the return courier or postage.